The idea of using remote desktop management is to control PC's from a location other than in front of the computer itself. This method of management is convenient for those that may have trouble with a computer and can't take the computer in to a technician.
The idea here is that if you are having issues with your computer you can contact an IT or computer repair shop to help you repair it and get you back to work without dismantling the office and packing up the computer to take it to a shop. Companies with multiple computers are perfect candidates for this type of management program. The IT seems to be the busiest employee in the company no matter where you work. A good deal of time is spent in walking from office to office to help with computer issues. Imagine the ability to resolve most problems remotely. The time saved could be significant.
The programs available run on a high transfer speed so the process can be quickly executed. There is access of other computers through network connections. An IT or other person assigned to help with computer issues can remain in place and access your computer remotely. They will see your desktop just the way you see it. Whatever you may have been working on doesn't need to be shut down while the process is in progress.
The tech will see a full screen desktop as it appears on the computer that is having the problem. Any screen shots the tech observes that could be significant to solving a problem can be saved. How many times have you received an error message only to forget which number the error states? Performance can be monitored remotely and information can be recorded as needed. The technician will be able to see what the user had been accessing before the problem occurred. This can be an immense help in the troubleshooting process and allows the tech to make a quicker determination of the problem. When the tech has isolated the problem with the computer, an action can be commanded remotely as appropriate to the repair process. The computer being repaired can be rebooted, shut off, locked or unlocked, programs launched, or applications stopped.
Many different levels of this type software exist and you can choose the one with the features you need. The basic level programs will usually allow the remote access and interactive features. Screen shots can be seen and saved. The next level program might also have the ability to chat with the computer user, monitor speed and performance, and access the inventory of the computer and print it all out. It would also include the features in the basic model. If you are interested in using a remote desktop management program to expedite your company's computers, the premium type program may be what you need. This type will cost a bit more, but will include all of the features of the basic and medium feature programs plus PC scheduling capabilities, inventory of processor data, printer performance, disk drive data, OS hot fixes, and folders containing programs.
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